Privacy Policy

Effective Date: 9th September 2024

1. Introduction

From Within Retreat Limited ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or participate in our retreats and services. By accessing our website or using our services, you consent to the collection and use of your personal information as outlined in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: When you book a retreat, sign up for our newsletter, or contact us, we may collect personal details such as your name, email address, phone number, postal address, date of birth, dietary preferences, and health-related information (if necessary for retreat activities).
• Payment Information: Payment details are processed by third-party payment providers (e.g., Stripe, PayPal). We do not store your payment information directly but may retain transaction-related data for accounting and booking purposes.
• Technical Information: When you visit our website, we automatically collect information about your device and browsing activity, including your IP address, browser type, and browsing preferences, through cookies and other tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and manage your retreat bookings and registrations.
• To send you updates, marketing communications, and promotional offers (if you have opted-in to receive them).
• To communicate with you regarding your participation in our retreats and events.
• To improve our website, services, and customer experience.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing Your Information

We process your personal information based on the following legal grounds:

• Contractual necessity: To fulfill our obligations in relation to the retreats and services you book.
• Consent: For marketing communications and promotional offers, where we have obtained your explicit consent.
• Legitimate interests: To improve our services, website, and customer experience, provided this is in line with your rights and expectations.

5. Sharing Your Information

We do not sell or rent your personal data to third parties. However, we may share your information with trusted third-party service providers who assist us with running our business, including:

• Payment processors (e.g., Stripe, PayPal).
• Email marketing platforms (e.g., Mailchimp, Ionos).
• Other service providers who help facilitate retreat activities (e.g., transportation, accommodation providers).

These third parties are only permitted to use your data to provide services to us and are required to maintain the confidentiality of your information.

6. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your data.

7. Retention of Data

We will retain your personal data for as long as is necessary for the purposes outlined in this Privacy Policy, including for legal and accounting purposes. If you wish to request that we delete your data, please contact us using the details provided below.

8. Your Rights

You have the following rights in relation to your personal data:

• Access: You have the right to request a copy of the personal data we hold about you.
• Correction: You have the right to correct any inaccurate or incomplete data.
• Deletion: You have the right to request the deletion of your personal data under certain conditions.
• Objection: You have the right to object to the processing of your personal data for marketing purposes or other legitimate interests.
• Withdrawal of Consent: If we process your data based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact details below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can manage or disable cookies through your browser settings. For more information, please refer to our Cookie Policy.

10. Links to Other Websites

Our website may contain links to external websites. This Privacy Policy applies only to our website and services. We are not responsible for the privacy practices or content of external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically for any updates.

12. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: connect@fromwithin.uk
Phone: 07549817139